Can I send you my initial backup on a USB storage device?

Yes.  The best procedure is to

  1. Open to the software and go to the device tab
  2. Open the xSP or Steelgate device
  3. Click on the staging tab and check the box that says "Write the backup to the staging folder"
  4. Select your USB destination for initial backup
  5. Save and run your backup
  6. Send us the USB and we will copy the data for you, and send you your USB back to you